Support & Policies

Refund Policy

Our goal is to provide a smooth, transparent experience. Please review our policies regarding course refunds, cancellations, and access.

1Refund Policy

  • Eligibility: A learner is eligible for a full refund if the request is submitted within 7 days of purchase and the course has not been completed.
  • Ineligibility: No refund will be issued once a course has been marked complete, regardless of the date of purchase. Partial completion — defined as any recorded course progress beyond initial enrollment, including opening a module or accumulating any time-on-task — does not qualify for a partial refund.
  • After TDLR Submission: Once completion data has been submitted to TDLR, the transaction is final and no refund is available. TDLR submissions cannot be reversed by IERhub.
  • Course Access Expiration: Course access expires 6 months after the date of purchase. No refund or access extension will be granted for courses not completed within the 6-month window.
  • Process: Refund requests must be submitted through the IERhub.com Help Center contact form. Approved refunds are processed within 5 to 10 business days to the original payment method.

2Course Access & Expiration

Enrollment provides immediate access to course materials. To maintain the integrity of our course certifications and TDLR reporting schedules:

Course access expires 6 months from the date of purchase. No refund or extension is granted for courses not finished within that window.

3Cancellations & Retirement

Course Retirement

If IER retires a course, learners will receive at least 30 days notice. Anyone who has not finished will receive a full refund, regardless of the standard 7-day window.

Approval Lapse

If TDLR approval lapses, enrollment is suspended immediately. Affected learners are offered a full refund or transfer to an active approved course.

4Academic Conduct

Attempting to bypass course timers, sharing login credentials, or any form of academic dishonesty are grounds for immediate account suspension and forfeiture of completion credit and refund eligibility.

How to Request a Refund

All refund requests must be submitted through the IERhub.com Help Center.

Visit Help Center